Frequently Asked Questions

Find Answers To All Your Questions

What kind of company is Rmois Technology Co., Ltd.?

Rmois Technology Co., Ltd. specialize in toy plastic parts and solutions, working with well-known plush toy factories worldwide, including US Toys (TY), UK Jellycat, and Korea AuroraWorld.

Here are some key facts about us: 

  • Established in 2000, Decades of experience in the industry. 

  • 3000㎡ manufacturing Square Area 

  • Direct factory pricing and wholesale availability
  • Products meet EN71, REACH, RoHS safety standards, pass global environmental tests 
  • Engineering department and in-house mold shop help design and create custom molds 
  • High Quality & after-sales support 

What products does your company offer?

We provide a wide range of products for manufacturing and DIY needs:

  • Toy Parts: Safety eyes, noses, skeletons, joints, rattles, rings, squeakers, baby teethers, pacifiers, keyrings, and more.

  • OEM Plastic Products: Custom-made plastic items such as clothes hangers and acrylic products.

  • End-to-End Solutions: We offer various machines and equipment, including ultrasonic washer machines, net sewing machines, and more.

  • Raw Materials & Accessories: Fabrics, ribbons, washers, crinkle paper, whiskers, foam beans, and all other essential items for toy manufacturing and crochet DIY projects, sourced directly from China. 

  • Machines for Toy Manufacturers & Crafters: Washer assemble tools, ultrasonic washer machines, net sewing machines, snap button machines, etc. 

What is the process for requesting samples, placing an order, and receiving goods?

Here's a step-by-step guide:

  1. Requesting Samples:

    • If you need samples, please email us at clara.ry20@gmail.com.

    • You can request in-stock samples or custom samples (if the existing colors or sizes don't fit your needs).

    • We will ship the samples to your provided address.

  2. Sample Request Email Content: When requesting samples, please include:

    • Product Name(s):

    • Size(s):

    • Color(s): (Provide a photo or a Pantone color)

    • Quantity (per size and color):

    • Photo(s) if you have any references.

  3. Placing a bulk Order (Requesting a Proforma Invoice - PI):

    • Please contact our sales team at clara.ry20@gmail.com to request a Proforma Invoice (PI). 

    • We will send the PI to your email for payment.

  4. Payment:

    • You can pay via T/T (Bank Transfer) or place your order and pay directly through our Shopify checkout

    • Special Offer: Enjoy 10% exclusive discount when paying by T/T transfer! 
  5. Shipping:

    • Shipping costs are the responsibility of the buyer.

    • We will ship the products using the agreed-upon method.

    • Product unit prices are Ex-Factory (EXW), meaning they do not include shipping fees, insurance, taxes, or any other additional charges.

    • As soon as we receive the tracking number or Bill of Lading (BOL), we will share it with you immediately via email. 

I want to know about after-sales

  1. After-Sales (Returns & Refunds):

    • Since each product is custom-made after we receive your order, we do not accept returns or offer refunds for any reason other than manufacturing defects or product quality issues.

    • If you encounter any quality concerns, you must notify us within 14 calendar days of receiving your order.

  2. After-Sales Resolution:

    • If a quality issue is confirmed, we will offer a replacement, a refund, or a credit towards your next order. 

How does the mold customization process work?

If you need a custom-designed product and mold, we require a product sample or drawing to begin.

  1. Design & Approval:

    • If you have a sample, our engineering team will create a 3D drawing based on it.

    • We will revise the drawing according to your requirements until you are completely satisfied.

  2. Mold Fee Payment: Once the design drawing is finalized, the mold fee will be due for payment.

  3. Trial Production & Confirmation:

    • After the mold is made, we will conduct a trial production run.

    • Upon successful trial production, we will send you samples for your confirmation before proceeding with bulk production. 

What payment methods do you accept?

We accept payments via T/T (Bank Transfer) and direct orders through our Shopify checkout

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